Author: Debbie Watkins

  • A day in the life of Transitional Housing key workers

    A day in the life of Transitional Housing key workers

    The second blog in our series of personal stories from the frontline during the COVID-19 crisis, comes from two of our resident support workers in Transitional Housing, Daisy Fellowes and Hayley Rootes, who have also made it onto the BBC in an article about ‘Unseen key workers’.

    Our Transitional Housing in Hastings and Rother includes a mixture of properties from 2 bed flats to 9 bed houses that accommodate young people aged 18-35 who require low level support.  Support workers come alongside the young people to provide help with a range of topics, guiding them towards living independently so they can eventually move into their own accommodation.

    Daisy and Hayley give us a little insight into what life is like working in this service in the midst of COVID-19:

    “Just another day at work for YMCA Transitional Housing in Hastings and Rother. Oh wait… No, we are in a pandemic!

    We’ve been asked by our manager to supply cleaning products to all properties, so we call round shops and suppliers, zero in stock again. But that’s not a problem as there is always a way. A brain wave from Daisy plus a load of empty bottles, a popular concentrated home cleaning product, a bunch of maths skills to work out the dilution and Hayley with the required COSSH (Control of Substances Hazardous to Health Regulations 2002 to ensure we are fully compliant) and we’ve solved it! Cleaning products supplied to all properties.

    Lockdown? Don’t panic we’ve got this.

    Hayley prints a list of residents for us to call to check they are ok. One team member is sent home due to isolation. It’s getting a bit more real now. While the emails load it’s time to turn on the phone and listen to voicemails. There’s an urgent safeguarding issue, a broken washing machine, and a fire alarm panel needing to be reset. Emails have loaded and there is now also a leak!

    It’s the usual Monday in Transitional Housing except now we must literally roll up our sleeves and put on our gloves.

    Gloves check, mask check, hand sanitizer check, cleaning rota check.

    Next we’re off to the supermarket with a shopping list, two trolleys and a rough idea of shopping limits. We make a couple of cut-throat decisions at the till over the number of wraps and bread we can buy, now to fit this in the car and deliver to our residents.

    Back at the office the phone rings; a resident is feeling anxious over social distancing rules so we give support and reassurance and all is ok again until… we’re informed about a young person who needs urgent accommodation. Daisy liaises with the right people, pulls some strings and organises a last-minute move but the room needs a deep clean. We get to work. If only we remembered to take the before and after photos – Kim and Aggie eat your heart out.

    A few emails later the week’s nearly over but we have weekend and evening shifts to cover in Eastbourne, assessments to arrange, rents to be paid and hampers to deliver. We’re no longer working in pairs, everyone is strictly sticking to social distancing guidelines, so we have daily team meetings by video chats on Microsoft Teams and WhatsApp group calls.

    There may be an “i” in Hastings but there’s no “i” in team and Hastings team has been brilliant!”

     

     

    As a charity, we rely on the support of our local community to help fund our work to tackle the root causes of youth homelessness and provide vulnerable young people already facing homelessness with a safe home and the chance to create a brighter future for themselves. You can make a difference to a young person in your community by becoming a ROOM SPONSOR.  Choose which location you would like your money to go to. To find out more click HERE. Thank you.

  • The power of kindness: A Chaplaincy reflection

    The power of kindness: A Chaplaincy reflection

    This week is Mental Health Awareness Week with the theme of kindness.  Our lead Chaplain, Lucy McGrath, who is currently furloughed, has spent time reflecting on the importance of showing kindness to ourselves, as well as others, during these uncertain times:

    “When I think about the work of our staff at YMCA DownsLink Group I can see that kindness can be found at the heart of what we do. Our frontline staff have demonstrated their ability to be imaginative, adaptable and resilient, working hard to make sure they can still provide the much needed support to the young people who access our services and live in our housing projects. Similarly, our back office staff have been equally creative, flexible and adaptable enabling frontline services to function. It is really amazing what is and has been taking place at YMCA DownsLink Group to ensure that young people are supported during this pandemic.

    Around us in the world we see many examples of people going the extra mile, helping neighbours, supporting the vulnerable, and of course the health and care workers who are right up against it – working flat out in the midst of illness, death and immense grief.

    Surrounded by so many examples of heroism, creativity, and resilience it can be very easy to give ourselves a hard time if our own experience is a real struggle. Maybe we are working to our limits and have a sense of purpose and value but at a cost of feeling overwhelmed and exhausted at times. Maybe we are furloughed and feeling a bit useless. Maybe we are struggling to manage work and small children, or even teenagers or older relatives. Maybe we live on our own and haven’t spoken to anyone in a few days. Maybe family life is anything but the Waltons and relationships are under huge strain.

    Whatever our situation, kindness can help and it needs to include ourselves. Most of the major religions of the world encourage us to “Love our neighbour as ourselves”. Only you know what most helps you – perhaps making time consciously to do something you like doing or ringing a trusted person up for an offload. Whatever it is I hope each of us is making time for kindness to ourselves.

    From a place of kindness to ourselves it is easier to be kind, showing kindness to others helps us as well as them. We may not be in a place to do heroic things but each of us has the power to be kind every day. It’s as simple as asking the next shopworker or delivery man how they are or giving someone a smile as you step onto the road to allow them to pass.

    Coronavirus may be incredibly infectious, but I think the outpouring of kind acts all around us show that kindness is even more contagious, and that fills me with great hope that this pandemic is birthing a kinder world.”

     

  • A day in the life of a resident key worker during lockdown

    A day in the life of a resident key worker during lockdown

    We’re launching a series of blogs from our frontline key workers during the lockdown. We hope to give an insight into what it’s like to work with vulnerable young people in the midst of the current COVID-19 crisis.

    Kicking the series off is Karina Peel, a Resident Key Worker at Gareth Stacey House (supported housing for vulnerable young people aged 16-25) in Brighton. She tells her story, in her own words:

    Karina Peel Resident Key Worker
    Karina Peel is a resident key worker with YMCA DownsLink Group.

    “So for me, life has changed dramatically. I have moved from my home into an Air BnB so that I can continue to work without putting my family or others at risk.

    The COVID-19 pandemic has hit everyone hard, changing life as we know it and turning the simple things into what sometimes seems like impossible tasks. Social distancing has, for me, been the biggest struggle. I have cried some tears and I am currently creating an invisible person who is not a key worker so stays at home! Eight weeks is the longest time I’ve been away from my children and my granddaughter who literally are my world. But, I know there will be an end, there will be a reunion and I’m holding onto that. I’m a real people person and I’ve realised that hugs are highly underrated.

    A typical day starts with 20 press-ups, a shower, then a 10/15 minute walk to work with my headphones in singing (badly) as I look out for a little something to make me smile. Quite often that comes by way of a member of the public’s disgruntled look when they hear me singing!

    On an early shift, I like to get in early and have a coffee and a catch up with the night staff before we do our hand over and get set for the day. No day is ever the same and this is just how I like it, so, I will just tell you about one particular day.

    At 8am we did the first house check of the day and then I checked the diary before tackling my emails. Today I had three key work sessions – one over the phone, one via our intercom, and one via email. I inducted a new resident and moved them in. The team made contact with each of our residents via various means to check in and make sure they are all OK. We worked with clients to produce risk management plans and some safety plans, we made phone calls to professionals, making referrals where needed. There were calls with family members of residents, some with concerns, and some just to say thank you! We discussed as a team how to move forward with our COVID-19 adapted ‘More Than a Room’ sessions and had a good chat with our manager over the phone. At the end of my day, I handed over to two of my colleagues to carry on the rest of the days work safe in the knowledge that their flare, passion, and professionalism would smoothly carry on to our super night team.

    Having to work directly (at a safe social distancing space) with 15 young people, all with different needs, has meant we’ve had to create some quick-thinking methods to keep the important work we all do moving on in a safe way. I am proud of the way each of our residents are handling the situation, some have struggled with social distancing, we have had some tears but generally, there is a strange sense of calm.

    Team and community support

    I feel privileged to work alongside such a great team and have fantastic colleagues, we work as one to support each other as well as our residents. Our local community has been fantastic and shown generosity beyond anything we could have imagined with gifts of food to keep our residents healthy and some extremely yummy treats too.

    Resident key workers with community donations
    Resident key workers with community donations

    With following the government guidelines, we have been able to put together some great fun activities, our “EXPRESSION SESSION” has taken off with some fabulous artwork created by residents which have been displayed around our project. I am currently working on a ZOOM to your ROOM fitness sessions, and some one-to-one fitness activities to take place in our garden. My first session to be tomorrow.

    Our teams working from home to support any safeguarding concerns or needs have been second to none!

    We have some extraordinary external key workers from other areas of our community conducting Facetime and Zoom meetings to help our residents with keeping their mental health on track and had some other volunteers giving their time just for a chat and support.

    We would like to extend our thanks to our amazing Chaplain Lucy for cooking a freshly cooked meal every Wednesday and delivering it to our door straight out of the oven.

    COVID–19 has created fears and uncertainties but has also shown us a great deal about who we are and what we can achieve when we work as one!

    Fundraising for YMCA DLG

    Karina Peel resident support workerMyself, my manager Michelle, and a fab bank worker Reuben, have set up a Just Giving page “26 reps for 26 days”, our challenge starts today and you can visit our Just Giving page if you’d like to support us.

    I am also working on another challenge for a team effort of 26 miles, so far I have had a great response and this will be set to go very shortly here:

    Keeping myself busy

    A few other things I have been working on to keep myself busy during this time include:

    Making the local newspaper: https://www.brightonandhoveindependent.co.uk/news/people/community-pulls-together-support-vulnerable-young-people-2546012

    Doing a silly work-out video: https://photos.app.goo.gl/foSW5YZTB14jNYaq7

    We all need to find some humour in these trying times and remember why we all do the jobs were doing.

    ——

    IF YOU WOULD LIKE TO SUPPORT US, PLEASE DONATE HERE

    Quick Q&A

    Q: How long have you worked for YMCA DLG?
    A: For just over 8 months!

    Q: Best bit about the job?
    A: I like the fast pace. I love interacting with people and seeing people progress in a positive way. I like the continued learning about clients, myself and the world around us.

    Q: Favourite Food?
    A: Favourite food has got to be fresh ripe tomatoes.

    Q: Hobbies/Likes?
    A: I like to listen to music, read, am into fitness especially boxing but my favourite pass time is hanging out with my 7-year-old granddaughter.

    Q: Dream holiday destination?
    A: Aruba Flamingo Island.

  • Make Change Count 2020

    Make Change Count 2020

    Brighton & Hove’s, Make Change Count campaign supporting people who are rough sleeping, is back for 2020.  We’re teaming up again with many other local organisations who are experienced in supporting rough sleepers and preventing homelessness. Like us, these organisations are working during the Coronavirus crisis to provide connections into services and help people meet their basic needs.

    The participating organisations are: BHT, St Mungo’s, Sussex Nightstop, Equinox, Antifreeze, The Clock Tower Sanctuary, Umbrella Brighton & Hove and YMCA Brighton.

    Over four years, more than £100,000 has been raised and gone directly to help some of Brighton & Hove’s most vulnerable residents.

    Our CEO, Chas Walker, explains why we’ve always been a part of the Make Change Count campaign:

    “We’re delighted to be working in partnership with other local charities on the Make Change Count campaign again. As a charity that tackles the issues of youth homelessness, through a range of services, from our Youth Advice Centres (YMCA YAC) to our supported housing projects in the city, we understand the complexity of homelessness. It is only by working together that we can tackle the issues and combat the rise in homelessness. Our aim is a future in which every young person has the opportunity to fulfil their potential.”

    Through Make Change Count, you can help with this essential action by supporting the aims of the campaign which are to:

    • Help people who are rough sleeping to access support services available in the city and to move away from the streets for good.
    • Encourage an alternative option to giving directly to individuals on the street. You can donate to Make Change Count online .
    • Let Streetlink know if you see anyone in need living on the streets so tailored help can be offered.

    Cllr Gill Williams, chair of housing committee, said: “I’d like to say a big thank you to all the organisations who help our vulnerable residents and to everyone who supports their work.

    “The Make Change Count campaign makes a positive difference for so money people if all ages and backgrounds. It’s great that all money donated to the campaign goes directly to people in need in our city. Contributions are used to provide food, access to shower facilities, healthcare, clothing and a wide range of practical help based on individual needs. This can be lifechanging and lifesaving.”

    To find out more visit Brighton & Hove’s Council website.

  • Pint Sized Super Hero Fundraiser

    Pint Sized Super Hero Fundraiser

    At just four year’s old, Poppy Napthine has set herself a marathon challenge. She is attempting to ride 26 miles in a week to raise money for us as part of the 2.6 challenge set up in response to the loss of income for charities by the cancellation of the London marathon. Inspired by Captain Tom Moore, the youngster has already smashed her original fundraising target (£184.40 to mark when the YMCA began – 1844) and is now hoping to raise £1,844. In just four days she’s cycled 15.9 miles and is on course to complete her challenge by the end of the week.

    Poppy, who is also the daughter of our very own head of service in Guildford, Paul Napthine, is raising money for us as, like every other charity, we’ve been hit by the loss of fundraising income and the idea of the 2.6 Challenge is to get people to do any activity around the numbers 2.6 or 26 and get their family and friends to sponsor.

    Poppy (possibly helped by her dad) explains why she’s set herself this challenge on her JustGiving page:

    “My name is Poppy and I am 4 years old…. I love my bike, I have become very confident on it since this virus arrived (my Dad says ‘too confident’).

    I am going to ride my bike 26 miles in the next 7 days to make some money for YMCA Guildford, I hope the weather stays sunny because I like to stop for a snack picnic, regularly! My little brother will probably tag along for the ride.

    My Daddy works for YMCA Guildford, part of YMCA DownsLink Group, and he’s helping a lot of young people with his friends to stay safe and to give them somewhere to live. They need to get some money to get food for them as many of them can’t work at the moment, they also need to make some fun things to do help them stay motivated.

    I would like to raise £184.40, the reason I have chosen this number is that 1844 is when the YMCA started so it’s really old, even older than my Dad! That just shows how long it’s been helping young people. They need some help now…

    Thank you and I am off to get my helmet… stay safe everyone.”

    To support Poppy visit her JustGiving Page

    If you’ve been inspired by Poppy or Captain Tom and would like to set up your own challenge to raise money for us visit our 2.6 Challenge Page. It is really easy and every page makes a difference!

  • YMCA Dialogue launch e-wellbeing service for children and young people

    YMCA Dialogue launch e-wellbeing service for children and young people

    We’re delighted to announce the launch of a new online service, www.e-wellbeing.co.uk  from our counselling team (YMCA Dialogue) that supports young people with their wellbeing and mental health. e-wellbeing has been in development for a year and was due to launch in six months. However, increased pressure on young people’s mental health, due to the COVID-19 outbreak, has meant that the development team at YMCA Dialogue have worked around the clock over the last six weeks to get the project live. Funding has been provided by Sussex Partnership NHS Foundation Trust, alongside support from the NHS Sustainability & Transformation Plan, to bring forward the launch date and ensure young people across Sussex can get the help they need.

    At launch, e-wellbeing will be an accessible guide to the mental health services available to young people in Sussex and Surrey. However, interactive content will be added over the next few months to enhance the user experience and a marketing campaign will target young people. Young people have also been involved in developing and testing the service it at each stage of development.

    Cat Pritchard, our Wellbeing and Therapeutic Services Manager & Digital Lead, has been heading up the project. She explains how the new service will work and why it is different to other ‘wellbeing’ websites:

    “Mental health systems and pathways are often complicated and many young people, parents & carers, and professionals remark that they are difficult to navigate. This website works to simplify the process of accessing the right help, in the right place, at the right time.

    Local services have worked incredibly hard to adapt their offers so they can continue to meet the needs of young people remotely. Now, more than ever, it’s so important that young people know there is support available to them and that there are lots of different ways they can help themselves and their peers.

    e-wellbeing is different to other websites, in that it poses a series of questions to help guide young people to the appropriate content. It provides young people with self-help guidance and information about different aspects of mental health difficulties and supports them to make the decision about whether they may need help from a professional service. Crucially, they will then be connected with information about services in their local area.”

    Commenting on the launch of the new website, Dr Rick Fraser, Chief Medical Officer at Sussex Partnership NHS Foundation Trust, which provides specialist mental health services to people of all ages in Sussex said:

    “We are living in a time of unprecedented change around COVID-19, a time when just about every part of our lives seem very different to how they were only a few weeks ago and a time when our usual sources of support, communication and connecting may not be there. For young people this can lead to feeling isolated, frightened and stressed which can lead to mental ill health problems. What I like about the digital platform for young people is that it provides a virtual place for young people to access good quality information, support and link with others in a way that is safe and managed. This is an innovation that works in COVID-19 times but should also work well in times beyond. I look forward to seeing how this develops.”

    Kent Surrey Sussex Academic Health Science Network (KSS AHSN) have also been working with YMCA DownsLink Group on a number of activities to speed up the introduction of the new service, including identifying funding opportunities and potential partners. Commenting on the initiative Des Holden, KSS AHSN’s Medical Director, said:

    “Wellbeing is not just about physical health, it is about mental and social health as well. To bring the information needed by children and young people, their families and other supports in their life together, in one place, accessed through one front door is a great step forward.

    I’m very proud that, when so much focus is on dealing with a viral pandemic, organisations are coming together to offer something better for the health of young people. At KSS AHSN we’re delighted to have been able to play our part in this project locally, and we are championing the initiative nationally. Long may innovation in young peoples’ health continue.”

    It is expected that e-wellbeing will have a range of impacts, including supporting more young people to develop skills to improve their mental health or maintain positive mental health, whist providing faster access to the right service for children and young people. It should also ensure higher rates of appropriate referrals to existing mental health services, and, in doing, should reduce pressure on frontline services, including GP surgeries and A&E.

    e-wellbeing has been a project that has come out of years of experience by the YMCA Dialogue team in running counselling services for children, young people and families. YMCA Dialogue is the largest provider of school counselling in Brighton & Hove, and, in 2019, it provided therapeutic services to over 3,500 people in schools and communities across Sussex and Surrey. e-wellbeing will extend the reach of their service and enable more children and young people to access mental health advice, support and professional services using digital solutions.

    Behind the scenes, YMCA Dialogue, have been working very closely with web development company Boz Boz to create the e-wellbeing service. Boz Boz have been committed to delivering this service ahead of schedule to ensure children and young people can access the help they need during this uncertain time and have been valuable partners in the project.